The Legal Bit & Privacy Notice
Momentum Pole & Aerial LTD Company Policy and Mission Statement
Momentum Pole & Aerial LTD is a limited company: company number 11361369.
Registered company address:
Unit 54b, Bizspace House
Morelands Trading Estate
Gloucester
GL1 5RZ
VAT registration number 420398116
Momentum Pole & Aerial LTD is a pole, aerial fitness and movement provider in Gloucestershire, catering to adults (16 years +, and 18+, depending on discipline) of all abilities. Momentum Pole & Aerial LTD sets out to deliver, safe, effective, inclusive and fun pole, aerial fitness and movement classes for adults of all ages, backgrounds, shapes, sizes and genders. All subcontracting instructors are first aid trained, fully insured and certified/trained to deliver their chosen discipline to current industry standards. Our goal is to offer alternative fitness classes that build strength, grit and body confidence in a comfortable and fun, positive, welcoming, diverse and inclusive social setting.
Data Protection
Momentum Pole & Aerial LTD is complying with data protection regulation. When signing up with us, none of your details will be passed on and we do not spam you. Your personal details are stored securely on the GoTeamUp studio management software server and will never be kept for longer than necessary. This means that if you haven’t come to us for a month or longer, your account will become dormant.
We’re not a fan of unnecessary marketing communications. We do have a weekly Friday email, and we ask you all beforehand if you’re happy to receive this email from us, via an opt in on our booking site, website and social media. Please note that you still receive emails from our booking system GoTeamUp regarding your bookings, i.e. when you book into a class, your membership alerts, cancellations etc. You can manage these within your email server and TeamUp user account. Occasionally, we may need to text you. This would be in the event of any urgent communication, like letting you know that your instructor’s car has broken down en route to class and they will be late. On the day before your very first class with us, we may send you a quick text to ensure you’re all set for the class and answer any questions you have.
By participating in class photography/videography and/or by hashtagging photos on social media with #mymomentum, #mymomentumchelt, #momentumpoleandaerial or any other affiliated hashtags, you hereby release all rights to Momentum Pole & Aerial LTD for promotional purposes, unless otherwise explicitly stated by yourself.
You may not film or photograph anyone other than yourself without explicit consent. Please be mindful of others’ right to privacy, and check in with your fellow class mates if they’re happy to pop up in the background of your photos/videos. At times, your instructor may photograph or film elements of the class to upload to social media, please do let them know if you prefer not to feature on Momentum Pole & Aerial or any affiliated social media.
Liability and Indemnity Insurance
Our professional liability and indemnity insurer is Hiscox Insurance Company Limited, 1 Great St. Helens, London, EC3A 6HX, United Kingdom, Registered in England number 00070234. The territorial coverage is worldwide.
Timetable and Pricing
Momentum Pole & Aerial LTD reserves the right to change its class offer, timetable and pricing. Notice will be given of any changes, where possible. In the event of cancellation of a class on our part, we aim to give at least 2 hours notice and offer full refunds. At times, we may have to change class times at short notice, which we will inform you about via text if you are booked on. If the new class time is not convenient for yourself, a refund will be offered.
Informed Consent
When booking into a class with us, our booking system will prompt you to disclose any relevant medical information, as well as contact details and an emergency contact. When registering for a class with us, you do agree to participate with informed consent. Participation in all of our classes and activities is entirely voluntary and at your own risk. We reserve the right to ask for clearance by a medical professional prior to participation in class, depending on pre-existing medical conditions. The minimum age for participation in our pole fitness, aerial arts, flexibility and pilates classes is 16 years. Parental consent is required for those aged 16 and 17 years old. All heels pole, flow, choreo and other authentic pole dance classes require a minimum age of 18. You will be advised of the hands on spotting nature required in some of our classes when first signing up with us. Please let your instructor know if you prefer not to be spotted in class.
Momentum Pole & Aerial does not accept any liability for loss or damage to personal property stored at any of our studio premises.
Cancellation Policy
Unless otherwise stated at the time of registering for any event or class with us, all our sessions come under a 24 hour cancellation policy. Everyone agrees to this policy when first creating a user account with us to book into any session. This means that in the event of you cancelling a booked class with less than 24 hours notice, no refunds or rescheduling options can be offered.
Momentum Method courses are non-refundable and non-transferable due to their nature of being fixed-length 12 week programs.
Private lesson and workshop bookings come under our 24 hour cancellation policy. All details of cancellations are listed in the class descriptions at the time of booking on our GoTeamUp booking system.
Recurring monthly memberships can be cancelled at any time, no minimum period, but we do need 28 days notice. Please email us on hello@momentumpoleaerial.com to pause or cancel your recurring plan.
Participation in Class and Conduct
You can only participate in class if you have registered and paid for your space via our online booking system, prior to the start of the lesson.
You must arrive to class promptly. When missing the entire warm up and arriving late by 10 minutes or more, your instructor reserves the right to exclude you from the session if they find that you do not warm up appropriately on your own.
Please be respectful of fellow class mates, the studio and your instructor, this includes refraining from teaching fellow students or otherwise endangering yourself or others. If your instructor finds you to be in breach of any of the above, it is their right to ask you to leave the session without a refund. It is your responsibility to wear appropriate clothing to safely take part in class, and to remove jewellery and chewing gum, as advised by your instructor.
We do not allow spectators in class unless they chaperone a participant or are their young child(ren) to enable the participant to attend class without the pressure of childcare arrangements. The latter applies to specific daytime classes only.
We foster a supportive atmosphere among class participants and have a strict anti-bullying policy. We are committed to safeguarding the welfare of vulnerable adults who we may work with. If you suspect that someone is being abused and they are in immediate danger you should ring the Police on 999. If you are concerned about any of the classes or services we offer at Momentum Pole & Aerial LTD you should contact our Safeguarding Officers Anna R, Helen or Rachael on momentumpolefit@outlook.com, or via 07914332413.
Below are listed the terms and conditions you have entered into with Momentum Pole & Aerial LTD, registered company company number 11361369, VAT number 420398116.
RECURRING MEMBERSHIP TERMS AND CONDITIONS
This document is a copy of the terms and conditions all recurring monthly membership holders enter and agree to when purchasing any recurring monthly plan on the Momentum Pole & Aerial LTD booking system GoTeamUp.
All recurring memberships that bill monthly are subject to the listed terms and conditions. Do read these carefully please and ensure you are fully aware before joining on a recurring membership. By going ahead with the purchase of a recurring membership including Model, Make, Multiply, Master your Momentum or the Momentum Method payment plan, whether at full price or a discounted rate, you are agreeing to our recurring membership terms and conditions listed below.
We ensure our classes are running as consistently as possible throughout the year with minimal closure periods over Christmas/New Year and bank holidays.
All recurring memberships and payment plans are non-transferable.
1. Minimum term
There is no minimum term for Model, Make, Multiply and Master your Momentum memberships when purchased at full rate and your membership bills monthly period to period until you cancel. You can cancel your membership at any time, but you do have to give 28 days notice. To cancel, please email us on hello@momentumpoleaerial.com and we will look after it for you or conveniently do so yourself via the memberships section on your booking system account.
2. 28 day notice period
When cancelling, please ensure you do so at least 28 days BEFORE your next scheduled billing date. If you cancel with less than 28 days until your next billing date, you will be billed for one final cycle, and you have the full month to take advantage of all your classes. Memberships cannot be cancelled with less than 28 days notice. To cancel, head to your account on the booking system and go straight from there, or email us on hello@momentumpoleaerial.com and we will look after it for you.
Example: your membership bills on the 30th of every month. You must cancel by the 2nd of the month to give 28 days notice. If you cancel on the 16th for example, this is only 14 days to your next scheduled payment date, so you will be charged one last time.
3. Membership cancellation
You can conveniently cancel via the GoTeamUp account dashboard, or alternatively contact us on hello@momentumpoleaerial.com and we can arrange it for you in line with the 28 day cancellation period.
4. Cooling off period
As within your consumer rights, you have 14 days from entering a recurring membership (Model, Make, Multiply, Master your Momentum) to receiving a full refund if you change your mind. Please be aware that this does not apply to the Momentum Method payment plan as you are booking a course with set dates. You must notify us via email on hello@momentumpoleaerial.com for us to action your cancellation within the cooling off period.
5. Upgrading and/or downgrading
We‘re always happy to chop and change your recurring membership as you need it and we can action these changes immediately. Please get in touch with us for changes you want to me made with immediate effect. However we are not able to downgrade if you missed the 28 day cut off for membership cancellation, your final payment is the same as your original plan. Any changes from your next billing date, you can conveniently and quickly make yourself via your GoTeamUp account.
6. Pausing your membership
A £10 one-off admin fee is chargeable every time a membership pause is scheduled. To schedule a membership pause, please email us on hello@momentumpoleaerial.com and we will look after it for you.
If you cannot attend for 28 days or more, we can pause your membership for a maximum of 3 months after which it will resume as normal.
We cannot pause your membership if you go on holiday for a week or two. Instead, please make use of the flexible nature of the bookings and schedule your sessions around your trips and commitments.
If you are not planning on returning, you must ensure to cancel with 28 days notice to your next scheduled payment date/the end of your membership pause. If you fail to give 28 days notice, a £50 cancellation fee is chargeable.
If you decide to pause your membership and do not return after the maximum period of 3 months and we do not hear from you within 7 days, a £50 cancellation fee is chargeable.
You can schedule a membership pause for any length of time between 1-3 months up to twice per calendar year.
7. Recurring membership perks
By signing up to a recurring monthly plan, you get free unlimited access to online flex and pilates, as well as open training. Your membership purchase confirmation email contains two codes, one for online flex and pilates, and one for open training. To book your free perks, head to the booking system and select the online or open training sesh you want to register for and go to checkout. Here you will see a discount code field. Pop your code in, and it will set the amount due to £0 for you 🙂
We double your membership allowance free of charge every year in December for the ultimate pre-Christmas traincation.
8. Financial difficulty while on a membership
If you are experiencing financial difficulty while on a recurring plan with us, we invite you to get in touch so we can help without you having to miss payments or things getting stressful. If you miss a payment for a certain amount of time, a late payment fee may be payable via the payment processor to cover late payment charges incurred via failed payment attempts. If your payment ever bounces, please follow the instructions emailed to you automatically.
9. Thank you x
Thank you for adhering to our recurring membership payment plan terms and conditions. For a small business like Momentum Pole & Aerial, having terms and conditions in place is what helps us exist and not go under. Without a set of rules for us as the service provider and you as the client, we cannot offer our classes as neither party know where they stand. Ensuring we have clearly stated terms and conditions in place which you agree to, means we can be a professionally run and fair business that provides the best classes possible.
LESSON PACK MEMBERSHIP TERMS AND CONDITIONS
Lesson packages of 6 or 12 classes in bulk are non-refundable and non-transferable. Six class packs have an expiration date of 12 weeks, 12 class packs expire after 18 weeks. Expiration periods start on the date of the first lesson you book as part of your pack, NOT your purchase date. Cancelled lessons can be rescheduled by following the link provided in your confirmation email. All lessons booked as part of your lesson package come under our 24 hour cancellation policy, which means credits are refunded back into your lesson pack if you cancel 24 or more hours prior to your initially booked lesson. Any lessons remaining after the expiration date cannot be used for scheduling, refunded or carried over. When making use of a lesson pack deal, it is your responsibility to ensure you can take full advantage of all classes within the lesson pack expiration window.
We can authorise an extension to your lesson pack if you email us on hello@momentumpoleaerial.com BEFORE your pack has expired. Extensions up to 14 days can be issued free of charge, extensions beyond 14 days incur a £10 admin fee.
INDIVIDUAL CLASS CANCELLATION POLICY AND REFUND CUT OFF
Unless otherwise stated at the time of registering for any event or class with us, all our sessions come under a 24 hour cancellation policy. Everyone agrees to this policy when first creating a user account with us to book into any session. This means that in the event of you cancelling a booked class with less than 24 hours notice, no refunds or rescheduling options can be offered.
Momentum Method courses are non-refundable and non-transferable due to their nature of being fixed-length 12 week programs.
Private lesson and workshop bookings come under our 24 hour cancellation policy. All details of cancellations are listed in the class descriptions at the time of booking on our GoTeamUp booking system.
CANCELLATION TERMS AND CONDITIONS FOR MOMENTUM METHOD 12 WEEK COURSES AND PAYMENT PLANS
General
By booking onto any 12-week pole program or aerial arts program, you agree to The Momentum Method terms and conditions:
– programs are strictly non-refundable and non-transferable.
– if you opt out at any point during the 12 weeks while your program is underway, no monetary refunds are due.
– in your program welcome email, you will be sent a code to book catch up classes for any sessions you have to miss in your course. Please do make use of these to get the maximum benefit of your 12 sessions if life gets in the way.
– if at any point in the course, you find yourself unsure with your progress, please take in the program emails you get sent over the 12 weeks to help keep you motivated and do reach out to us at any time if you feel yourself stuck in training <3.
Payment plan
By joining the Momentum Method on a payment plan to spread the cost, please ensure you have read and understood the payment plan Ts and Cs in full.
– Momentum Method payment plans are charged at 3 instalments of £55 each to account for admin, payment processor and accountancy fees. Instalments are charged via a recurring 3 month payment plan, on the same date each month for 3 consecutive months.
– if you opt out at any point during the 12 weeks while your program is underway all remaining instalments are still due until the full amount of £165 for one course, or £265 for two courses is settled.
– the payment plan is simply a way to spread the cost to help make programs more accessible.
– if at any point during your course(s), you are struggling with your payments, please reach out and we will help find a solution.
– if you miss a payment by 28 days or more, a late payment fee may be payable via the payment processor to cover late payment charges incurred via failed payment attempts.
Cooling off period
Please be aware that the 14 day cooling off period does not apply to the Momentum Method programs or payment plan as you are booking a course with set dates.
Changed your mind mid-way through the course/can’t make your allocated slot?
All cool and no probs. Just email us on hello@momentumpoleaerial.com and we can transfer any remaining sessions into a lesson pack for you. This way, you can use any remaining sessions at your own convenience and register for any of our drop in classes, any day, any time!
CANCELLATION TERMS AND CONDITIONS FOR 6 WEEK SHORT COURSES
General
By booking onto any 6-week pole program or aerial arts program, you agree to the following terms and conditions:
– programs are strictly non-refundable and non-transferable.
– if you opt out at any point during the 6 weeks while your program is underway, no monetary refunds are due.
– in your program welcome email, you will be sent a code to book catch up classes for any sessions you have to miss in your course. Please do make use of these to get the maximum benefit of your 6 sessions if life gets in the way.
– if at any point in the course, you find yourself unsure with your progress, please take in the program emails you get sent over the 6 weeks to help keep you motivated and do reach out to us at any time if you feel yourself stuck in training <3.
Cooling off period
Please be aware that the 14 day cooling off period does not apply to the program as you are booking a course with set dates.
Changed your mind mid-way through the course/can’t make your allocated slot?
All cool and no probs. Just email us and we can transfer any remaining sessions into a lesson pack for you. This way, you can use any remaining sessions at your own convenience and register for any of our drop in classes, any day, any time!
Thank you x
Thank you for adhering to our recurring membershiP, payment plan and course terms and conditions. For a small business like Momentum Pole & Aerial, having terms and conditions in place is what helps us exist and not go under. Without a set of rules for us as the service provider and you as the client, we cannot offer our classes as neither party know where they stand. Ensuring we have clearly stated terms and conditions in place which you agree to, means we can be a professionally run and fair business that provides the best classes possible.
Scholarship Programs
Momentum Pole & Aerial LTD offers fully funded scholarships for a fixed length term of either 8 weeks (worth up to £100 each) or 12 weeks (worth up to £150 each). Please refer to the scholarship as advertised regarding the fixed term length. Scholarships are not a monetary reward and cannot be taken as a pro-rata payment if the recipient chooses not to attend the awarded set of group classes. Scholarships include free of charge access to one weekly group class of the recipient’s choice for the duration of the term. Classes can be taken across Gloucester and Cheltenham venues, and booking for individual sessions is subject to the standard booking and cancellation procedures and policies (please see above). Applicants must be 18 years or older, and not be a current student at Momentum Pole & Aerial.
Scholarships expire after a the fixed term period, starting on the date specified on the application. In case of government mandated studio closures, the term is extended to ensure we can provide access to a full term of face-to-face group classes. In order for your application to be considered, please ensure all fields on the application form are filled in. We inform successful applicants of the status of their application via the email address supplied, and at least 7 days before the start of the scholarship. Please check your spam and junk folders if you haven’t heard from us at least 7 days before the commencement date. If we do not hear from successful applicants within 7 days of our initial email communication, the award will be given to another applicant on the reserve list. Similarly, if you wish to no longer claim your award following a successful application, please let us know as soon as possible via email. Once the scholarship is underway, and the applicant wishes to no longer benefit from the free class offer, it is of course fine to withdraw at any point. The scholarship is non-transferable and no pro-rata monetary rewards are available for unclaimed group classes. After three no-shows in classes without communication by the scholarship holder, we reserve the right to withdraw a scholarship with immediate effect.
Successful applicants will be sent a registration link in order to claim the scholarship and have full reign of the flexibility of our group class offer and booking system. Recipients will subsequently have to register and set up a GoTeamUp user account. Once the account is set up, the award will be added to the user account and it is the recipient’s responsibility to schedule, book and manage their class allowance.
