Overview
Postal days for orders not collected from our studios are Mondays and Fridays.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted, usually up to 5 working days.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@momentumpoleaerial.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@momentumpoleaerial.com and send your item to:
Momentum Pole & Aerial LTD, Unit 54B, Bizspace House, Morelands Trading Estate, Gloucester, GL1 5RZ.
Shipping returns
To return your product, you should mail your product to: Momentum Pole & Aerial LTD, Unit 54B, Bizspace House, Morelands Trading Estate, Gloucester, GL1 5RZ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@momentumpoleaerial.com for questions related to refunds and returns.
