Terms and Conditions of Sale

Below are listed the terms and conditions you have entered into with Momentum Pole & Aerial LTD, registered company company number 11361369, VAT number 420398116.

RECURRING MEMBERSHIP TERMS AND CONDITIONS

This document is a copy of the terms and conditions all recurring monthly membership holders enter and agree to when purchasing any recurring monthly plan on the Momentum Pole & Aerial LTD booking system GoTeamUp.

All recurring memberships that bill monthly are subject to the listed terms and conditions. Do read these carefully please and ensure you are fully aware before joining on a recurring membership. By going ahead with the purchase of a recurring membership including Model, Make, Multiply, Master your Momentum or the Momentum Method payment plan, whether at full price or a discounted rate, you are agreeing to our recurring membership terms and conditions listed below.

We ensure our classes are running as consistently as possible throughout the year with minimal closure periods over Christmas/New Year and bank holidays.

All recurring memberships and payment plans are non-transferable.

1. Minimum term

There is no minimum term for Model, Make, Multiply and Master your Momentum memberships when purchased at full rate and your membership bills monthly period to period until you cancel. You can cancel your membership at any time, but you do have to give 28 days notice.

2. 28 day notice period

When cancelling, please ensure you do so at least 28 days BEFORE your next scheduled billing date. If you cancel with less than 28 days until your next billing date, you will be billed for one final cycle, and you have the full month to take advantage of all your classes. Memberships cannot be cancelled with less than 28 days notice.

Example: your membership bills on the 30th of every month. You must cancel by the 2nd of the month to give 28 days notice. If you cancel on the 16th for example, this is only 14 days to your next scheduled payment date, so you will be charged one last time.

3. Membership cancellation

You can conveniently cancel via the GoTeamUp account dashboard, or alternatively contact us and we can arrange it for you in line with the 28 day cancellation period.

4. Cooling off period

As within your consumer rights, you have 14 days from entering a recurring membership (Model, Make, Multiply, Master your Momentum) to receiving a full refund if you change your mind. Please be aware that this does not apply to the Momentum Method payment plan as you are booking a course with set dates. You must notify us via email for us to action your cancellation within the cooling off period.

5. Upgrading and/or downgrading

We‘re always happy to chop and change your recurring membership as you need it and we can action these changes immediately. Please get in touch with us for changes you want to me made with immediate effect. However we are not able to downgrade if you missed the 28 day cut off for membership cancellation, your final payment is the same as your original plan. Any changes from your next billing date, you can conveniently and quickly make yourself via your GoTeamUp account.

6. Pausing your membership

A £10 one-off admin fee is chargeable every time a membership pause is scheduled.

If you cannot attend for 28 days or more, we can pause your membership for a maximum of 3 months after which it will resume as normal.

We cannot pause your membership if you go on holiday for a week or two. Instead, please make use of the flexible nature of the bookings and schedule your sessions around your trips and commitments.

If you are not planning on returning, you must ensure to cancel with 28 days notice to your next scheduled payment date/the end of your membership pause. If you fail to give 28 days notice, a £50 cancellation fee is chargeable.

If you decide to pause your membership and do not return after the maximum period of 3 months and we do not hear from you within 7 days, a £50 cancellation fee is chargeable.

7. Recurring membership perks

By signing up to a recurring monthly plan, you get free unlimited access to online flex and pilates, as well as open training. Your membership purchase confirmation email contains two codes, one for online flex and pilates, and one for open training. To book your free perks, head to the booking system and select the online or open training sesh you want to register for and go to checkout. Here you will see a discount code field. Pop your code in, and it will set the amount due to £0 for you 🙂
We double your membership allowance free of charge every year in December for the ultimate pre-Christmas traincation.

8. Financial difficulty while on a membership

If you are experiencing financial difficulty while on a recurring plan with us, we invite you to get in touch so we can help without you having to miss payments or things getting stressful. If you miss a payment for a certain amount of time, a late payment fee may be payable via the payment processor to cover late payment charges incurred via failed payment attempts. If your payment ever bounces, please follow the instructions emailed to you automatically.

9. Thank you x

Thank you for adhering to our recurring membership payment plan terms and conditions. For a small business like Momentum Pole & Aerial, having terms and conditions in place is what helps us exist and not go under. Without a set of rules for us as the service provider and you as the client, we cannot offer our classes as neither party know where they stand. Ensuring we have clearly stated terms and conditions in place which you agree to, means we can be a professionally run and fair business that provides the best classes possible.

LESSON PACK MEMBERSHIP TERMS AND CONDITIONS

Lesson packages of 6 or 12 classes in bulk are non-refundable and non-transferable. Six class packs have an expiration date of 12 weeks, 12 class packs expire after 18 weeks. Expiration periods start on the date of the first lesson you book as part of your pack, NOT your purchase date. Cancelled lessons can be rescheduled by following the link provided in your confirmation email. All lessons booked as part of your lesson package come under our 24 hour cancellation policy, which means credits are refunded back into your lesson pack if you cancel 24 or more hours prior to your initially booked lesson. Any lessons remaining after the expiration date cannot be used for scheduling, refunded or carried over. When making use of a lesson pack deal, it is your responsibility to ensure you can take full advantage of all classes within the lesson pack expiration window.


INDIVIDUAL CLASS CANCELLATION POLICY AND REFUND CUT OFF

Unless otherwise stated at the time of registering for any event or class with us, all our sessions come under a 24 hour cancellation policy. Everyone agrees to this policy when first creating a user account with us to book into any session. This means that in the event of you cancelling a booked class with less than 24 hours notice, no refunds or rescheduling options can be offered.

Momentum Method courses are non-refundable and non-transferable due to their nature of being fixed-length 12 week programs.

Private lesson and workshop bookings come under our 24 hour cancellation policy. All details of cancellations are listed in the class descriptions at the time of booking on our GoTeamUp booking system.

CANCELLATION TERMS AND CONDITIONS FOR MOMENTUM METHOD 12 WEEK COURSES AND PAYMENT PLANS

General

By booking onto any 12-week pole program or aerial arts program, you agree to The Momentum Method terms and conditions:

– programs are strictly non-refundable and non-transferable.

– if you opt out at any point during the 12 weeks while your program is underway, no monetary refunds are due.

– in your program welcome email, you will be sent a code to book catch up classes for any sessions you have to miss in your course. Please do make use of these to get the maximum benefit of your 12 sessions if life gets in the way.

– if at any point in the course, you find yourself unsure with your progress, please take in the program emails you get sent over the 12 weeks to help keep you motivated and do reach out to us at any time if you feel yourself stuck in training <3.

Payment plan

By joining the Momentum Method on a payment plan to spread the cost, please ensure you have read and understood the payment plan Ts and Cs in full.

– if you opt out at any point during the 12 weeks while your program is underway all remaining instalments are still due until the full amount of £150 for one course, or £250 for two courses is settled.

– the payment plan is simply a way to spread the cost to help make programs more accessible.

– if at any point during your course(s), you are struggling with your payments, please reach out and we will help find a solution.

– if you miss a payment by 28 days or more, a late payment fee may be payable via the payment processor to cover late payment charges incurred via failed payment attempts.

Cooling off period

Please be aware that the 14 day cooling off period does not apply to the Momentum Method programs or payment plan as you are booking a course with set dates.

Changed your mind mid-way through the course/can’t make your allocated slot?

All cool and no probs. Just email us and we can transfer any remaining sessions into a lesson pack for you. This way, you can use any remaining sessions at your own convenience and register for any of our drop in classes, any day, any time!

CANCELLATION TERMS AND CONDITIONS FOR 6 WEEK SHORT COURSES

General

By booking onto any 6-week pole program or aerial arts program, you agree to the following terms and conditions:

– programs are strictly non-refundable and non-transferable.

– if you opt out at any point during the 6 weeks while your program is underway, no monetary refunds are due.

– in your program welcome email, you will be sent a code to book catch up classes for any sessions you have to miss in your course. Please do make use of these to get the maximum benefit of your 6 sessions if life gets in the way.

– if at any point in the course, you find yourself unsure with your progress, please take in the program emails you get sent over the 6 weeks to help keep you motivated and do reach out to us at any time if you feel yourself stuck in training <3.

Cooling off period

Please be aware that the 14 day cooling off period does not apply to the program as you are booking a course with set dates.

Changed your mind mid-way through the course/can’t make your allocated slot?

All cool and no probs. Just email us and we can transfer any remaining sessions into a lesson pack for you. This way, you can use any remaining sessions at your own convenience and register for any of our drop in classes, any day, any time!

Thank you x

Thank you for adhering to our recurring membershiP, payment plan and course terms and conditions. For a small business like Momentum Pole & Aerial, having terms and conditions in place is what helps us exist and not go under. Without a set of rules for us as the service provider and you as the client, we cannot offer our classes as neither party know where they stand. Ensuring we have clearly stated terms and conditions in place which you agree to, means we can be a professionally run and fair business that provides the best classes possible.